Terms & Conditions
These terms and conditions (the "Terms and Conditions") govern the use of and subscription to the website www.thevegankind.com (the “Website") which is operated by or on behalf of TheVeganKind Limited, Registered in England under Company Number 08610535 and having its registered office at 40 Bloomsbury Way, Lower Ground Floor, London, WC1A 2SE and its principal place of business at Unit 24-26 Cotton Street Industrial Estate, 198 Swanston Street, Glasgow, G40 4HW ("we", "us", "our", “TheVeganKind").
Please read these terms carefully before you start to use the Website (this includes accessing and browsing), as they set out the rules which will apply to your use of the Website. Your use of this website and subscription to TheVeganKind is at all times subject to these terms and conditions. By using the Website, you are indicating that you accept and agree to comply with the Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must not use the Website.
2. Changes to these Terms
We reserve the right to change the Terms and Conditions at any time (with the revised Terms and Conditions being posted on the Website). It is your responsibility to check the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the website and subscription to TheVeganKind will be applicable to the version of the Terms and Conditions that is displayed on the website as at the date you access the website. Your use of the Website following the posting of any such changes will constitute your acceptance of the revised Terms and Conditions.
3. Other Applicable Terms
4. Accessing the Website
Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted and we will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.
You are responsible for making all arrangements, technical or otherwise, necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.
5. Website Content
We may update the Website from time to time and may change any part of the content at any time. Your access to this Website may occasionally be restricted to allow for repairs, maintenance or improvements to the Website.
We do not guarantee that the Website, or any content on it, will be free from errors or omissions. If a fault occurs in the service please report it to us and we will correct the fault as soon as we reasonably can.
6. Acceptable Use
You may not and may not allow others to modify, decompile, reverse engineer, decrypt, circumvent or otherwise interfere with or alter the Website.
You agree not to use this Website in any way that may cause the Website or access to the Website to be interrupted, damaged or impaired.
You shall not breach or attempt to breach the security of this Website.
When dealing with this Website you must not use a false email address, impersonate any other person or entity, or mislead us as to the origin of any electronic communications or content.
The Website is intended for residents of the United Kingdom. We make no representations that materials on the Website are appropriate or available for use in other locations. Those who choose to access the Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
You will be responsible for installing adequate anti-virus software and related security protection to secure your computer systems when using the Website. We will not be responsible for any loss suffered as a result of your failure to do so.
7. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in the Website, and the material published on it including all software, design, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material and other copyrightable or otherwise legally protectable elements contained therein, and the selection, sequence, "look and feel" and arrangements. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others to content posted on the Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
You must not use the Website or any part of it for any purpose without obtaining a licence to do so from us or our licensors.
The trademarks, service marks, graphics and logos used in connection with this Website are trademarks or registered trademarks of TheVeganKind or third party owners. You are granted no right or licence with respect to any such trademarks or service marks and any unauthorised use is strictly prohibited.
8. Your Information
9.1 Should you wish to subscribe to receive monthly subscription boxes of vegan-friendly goods from TheVeganKind you must register for an account and provide certain information as prompted by the registration form. By subscribing to TheVeganKind you represent and warrant that:
9.1.1 You are aged 18 or over and able to form a legally binding contract
9.1.2 You are resident in, and accessing our website from, the United Kingdom of Great Britain and Northern Ireland.
9.1.3 All required registration information submitted is complete and accurate
9.1.4 You will maintain the accuracy of all required registration information provided.
9.1.5 You will maintain the confidentiality of your account
9.1.6 You will immediately notify us of any unauthorised use, or suspected unauthorised use of the account or any other breach of security
9.1.7 You will be solely responsible for all activity that occurs under your account.
9.2 We may refuse any application to join TheVeganKind or receive our services for any reason.
9.3 The subscription plan to TheVeganKind consists of an initial charge followed by recurring monthly payments. By entering into this agreement you acknowledge that your subscription is subject to an initial payment and recurring monthly payments for an indefinite period, and you accept liability for all recurring payments. We can process recurring monthly charges without further authorization from you until you notify us that you wish to terminate your agreement or change your method of payment. Charges which have been received before we could reasonably act will not be affected by the giving of such notice.
9.4 TheVeganKind can choose to cancel your subscription at any time without explanation.
9.5 The ability to subscribe to receive any of the monthly boxes provided by us will expire on the earlier of midday on the first day of every month, or at such time as notified on our website that that box is no longer available for subscription. Those who still wish to subscribe to receive our monthly boxes and who sign up after such time shall not receive the box for that month. The first box they receive will be the following month's box and payment will not become due until such time as necessary for the processing of that next month's box.
9.6 Subscriptions to TheVeganKind are not transferable and cannot be sold or traded.
9.7 Those who subscribe to receive monthly subscription boxes from TheVeganKind will, in return for monthly payments, receive one of our boxes filled with a variety of 5-8 vegan-friendly products direct to the address provided by you at registration on a monthly basis until such time that your agreement is cancelled either by yourself or by TheVeganKind.
10. Price and Payments
10.1 The price of our monthly boxes will be as quoted on our website at any time. If at any time an incorrect price is quoted on our website we will rectify this as soon as possible. Persons who at such time have already subscribed to receive our monthly boxes shall be charged the price applicable on the date of despatch of the monthly box.
10.2 We can choose to change the price or delivery charge due for our monthly boxes at any time. If the price changes for any reason those persons who at that time have already subscribed to receive our monthly boxes shall be notified as soon as reasonably practicable and in any event not less than 14 days before the start of any month. They shall have the option to terminate their agreement immediately or if they do not cancel before the despatch of the next monthly box accept their liability at that new price.
10.3 Your payment will be collected on or after the first day of every month. We will ship your box as soon as possible after payment has been debited, but no later than 10 days after this date.
10.4 Ownership of all boxes and the contents thereof will only pass once all payment including delivery charges has been received.
11.1 We deliver throughout the United Kingdom and Mainland Europe.
11.2 We currently deliver our boxes to you by Royal Mail 48 hour delivery. Please note that delivery times may vary due to stock availability, your delivery address and circumstances out with our control which may impact delivery by the Royal Mail.
11.3 TheVeganKind can choose to change our method of delivery at any time without prior notification.
11.4 TheVeganKind will not be liable for any delays in the delivery of boxes which are out with our control. It is the responsibility of customers to report any lost boxes to the Royal Mail or us within 7 days. Failure to comply will result in no refund being made.
11.5 The risk of loss and title for our boxes pass to you from the time of delivery.
11.6 Should you change address it is your responsibility to update your address details in the relevant section of the website. You will be liable to pay for any boxes sent to the wrong address.
12.1 Subscription Cancellations - You have a right to cancel your contract with us at any time from the date you subscribe to us until the date which falls 14 working days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first box/goods.
12.2 Shop Purchase Cancellations - You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
12.3 To exercise the right to cancel, you must inform us TheVeganKind Ltd, Unit 24-26 Cotton Street Industrial Estate, 198 Swanston Street, Glasgow, G40 4HW (firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, email, or through this web site). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
12.4 Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have
returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you cancel your contract with us under this clause and your box has already been delivered to you:
12.4.1 you must return the box and the goods therein as soon as reasonably practicable – we recommend that you return the goods to us by Royal Main Special Delivery (or an equivalent “signed for" delivery service), and
12.4.2 you have a legal obligation to keep the goods in your possession until such time as you return them to us and to take reasonable care of the goods while they are in your possession.
12.5 You can terminate your subscription to receive monthly boxes from us at any time subject to no cancellation fees.
12.6 Charges which have been received and products which have been dispatched before we could reasonably act upon termination in accordance with clause 12.3 will not be affected by the giving of such notice. If notice to terminate is received on or after the first day of any month, this notice will not affect the current month's box and will only become effective from the next month's box. You have the right to return any box you receive, which was processed before your termination became effective, in accordance with clause 13.3.
13. Product Returns
13.1 We carefully select the items which we include in our monthly subscription boxes. However should you be dissatisfied with any product you receive from us, please contact us using the details in the “Contact Us" section provided below.
13.2 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
13.3 You shall send back the goods or hand them over to us at TheVeganKind Ltd, Unit 24-26 Cotton Street Industrial Estate, 198 Swanston Street, Glasgow, G40 4HW, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
13.4 You will have to bear the direct cost of returning the goods.
13.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
13.5.1 We strongly recommend that you send the Goods by Royal Mail Special Delivery (or an equivalent "signed for" delivery service) to ensure proof of delivery and insurance for the Goods. We cannot be responsible for any Goods which are lost in transit. Refunds will only be made to the card used to purchase the Goods. We may charge a small handling fee for the processing of a refund.
14. Our Liability
14.1 Content, products and services provided in our boxes are provided by third parties and we may provide links to certain third party websites. We have little or no control over, and are not responsible for examining or evaluating the content or accuracy of any such third party products or websites. We therefore do not warrant, endorse or accept any liability or responsibility for any third party products, materials or websites, or for any other materials, products or services of third parties. Links to other websites are provided solely as a convenience to you and you access such websites at your own risk.
14.2 Whilst we may display images of products included in our boxes on the Website, these images are for illustrative purposes only. We will do what we reasonably can to make sure that the images are a fair representation of the products; however, we cannot guarantee this. You should also note that images of the products on the Website may not be representative of the actual size of the products.
14.3 The list price displayed for products included in our monthly subscription boxes represents the recommended retail price and may not represent the prevailing price in every area on any particular day.
14.4 We reserve the right to alter the products or any relative specifications at any time. In such circumstances we shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish us to proceed.
14.5 We will not be liable to you for any lack of performance, or the unavailability or failure of this website or our services or for any failure by us to comply with these Terms and Conditions where such failure arises from any cause reasonably beyond our control.
14.7 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
14.8 We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
14.8.1 use of, or inability to use, the Website; or
14.8.2 use of or reliance on any content displayed on the Website.
14.9 Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.10 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
15. No Waiver
No delay or failure by us in exercising any of our rights under these terms and conditions will constitute a waiver of that right or any other rights under these terms and conditions.
16. Indemnity By You
You will be liable for any loss or liability arising from or in relation to any breach by you of these Terms and Conditions or of any applicable laws and accordingly agree to indemnify TheVeganKind for any such loss or liability.
17. Governing Law and Jurisdiction
18. Contact Us
If you need to contact us for any reason, our contact details are as follows:
Unit 24-26 Cotton Street Industrial Estate,
198 Swanston Street,